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Job Description

Job Title: Operations Administrator

Reports to: Connections and Provisioning Manager

Department: Operations

Hours of Work: 09:00 - 17:30pm, Monday to Friday

Job Summary

An opportunity exists for a reliable, motivated and numerate individual to join the Zest4 team. Zest4 offer a full range of communications products and solutions via a network of Channel Partners across the UK. Zest4 prides itself on providing unparalleled levels of service to our partners and customers enabling them to manage their communication requirements.

The underlying objective of this Operations Administrator role is to support our channel partners across the UK to administrate and service the telephony solutions connected via Zest4. The role involves checking contract paperwork, liaising with partners and suppliers to resolve issues, processing connection requests at network level and accurately updating our internal systems with billing information. Duties also include stock fulfilment, where the tasks include ordering on supplier portals, updating internal systems and occasionally dispatching stock directly to partners. The successful candidate will also be trained to be an important backup resource on our busy Service Desk, answering calls and emails from customers and partners. Therefore, it is important for the candidate to have excellent communication skills and to be confident on the telephone.

This position would suit a candidate looking for a varied role which will allow them to gain valuable skills in many different operational functions. The candidate may be looking to start or further their career within business administration, with a real ability to progress within a growing business. The successful candidate will benefit from an excellent training and personal development plan, with the full support of the company’s management.

Key Skills

  • Accurate data entry skills
  • Attention to detail
  • Methodical approach to tasks
  • Excellent organisational skills
  • Problem solving skills
  • Able to work to deadlines and targets
  • Ability to learn and adapt to new systems and processes
  • Able to work within various roles within the organisation
  • Good telephone manner

Objectives & Responsibilities

  • Check and confirm connection details to ensure accuracy.
  • Accurately enter order details onto networks systems and onto the Zest4 bespoke billing system
  • Perform standard and complex in-life changes to user accounts on billing system and other Zest4 systems
  • Stock fulfilment
  • Develop a good working knowledge of all products sold by Zest4
  • Liaise with Zest4 partners and customers via email and telephone
  • Liaising with different teams within the business to provide resolutions to partner and customer issues where required
  • Perform Customer and Partner service tasks and support this team.
  • Work within other teams and on various projects where required.

Knowledge, Skills & Experience

For this role we would expect the candidate to have some work experience and knowledge in business administration and previous experience in a similar role is desirable. We also require the candidate to have good organisational skills where they can prioritise tasks, keep adequate records of progress and achieve deadlines, along with strong verbal and written skills. The candidate must also be confident on the telephone and be able to resolve issues and queries with suppliers, partners and customers.

The candidate must be competent in Microsoft Excel and Outlook.

A basic understanding of mobile phone tariffs and equipment would be preferable but this will be supported.

Working Location & Environment

No special requirements. The Individual will be based at Zest4 offices at 50 Alderley Road, Wilmslow, Cheshire, SK9 1NY, and will be required to work normal office hours 09.00am – 17.30pm, Monday – Friday. Some out-of-hours work may be required occasionally.

About Zest4

Founded in 2013 by a team of experienced telecommunications professionals, Zest4 have rapidly grown to become one of the UK’s leading providers of Unified Communications solutions.

Through our strategic partnerships with industry leading communications providers such as O2 (Zest4 are an O2 Joined-Up Communications Wholesale Partner), Vodafone, Gamma and Telefonica M2M, we offer flexible, bespoke communications solutions and access to great commercial deals.

Based in Manchester, the company operates through traditional mobile dealers and channel partners, building on our vast experience of the mobile billing arena. The team have expanded the product set whilst maintaining the same ethos of service being the core of their offer.

How to Apply for this Position

Please submit your CV and covering letter to Nicola Bryan at nicola.bryan@zest4.com.