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Job Description

Job Title: Network Operations Administrator

Reports to: Network Operations Manager

Department: Operations

Hours of Work: 09:00 - 17:30pm, Monday to Friday

Job Summary

We have an exciting opportunity for a reliable and motivated individual to join our young and dynamic team. Zest4 offer a full range of communications products and solutions via a network of Channel Partners across the UK. We pride ourselves on providing unparalleled levels of service to our partners and customers enabling them to manage their communication requirements.

The underlying objective of the Network Operations Administrator role is to support our channel partners across the UK to administrate and service the telephony solutions connected via Zest4. The role is centred around administration duties and requires the candidate to have a good eye for detail and a methodical approach to tasks. The successful candidate will also be trained to be an important resource on our busy Service Desk, and so will be required have good communication skills and to be confident on the telephone.

This position would suit a young and enthusiastic person who is looking for a varied role with a real ability to progress within a growing and exciting business. The successful candidate will benefit from an excellent training and personal development plan, with the full support of the company’s management.

Key Skills

  • Accurate data entry skills
  • Attention to detail
  • Methodical approach to tasks
  • Excellent organisational skills
  • Problem solving skills
  • Able to work to deadlines and targets
  • Ability to learn and adapt to new systems and processes
  • Able to work within various roles within the organisation
  • Good telephone manner

Objectives & Responsibilities

  • Check and confirm connection details to ensure accuracy
  • Accurately enter order details onto networks systems and onto the Zest4 bespoke billing system
  • Perform standard and complex in-life changes to user accounts on billing system and other Zest4 systems
  • Stock fulfilment
  • Develop a good working knowledge of all products sold by Zest4
  • Liaise with Zest4 partners and customers via email and telephone
  • Liaising with different teams within the business to provide resolutions to partner and customer issues where required
  • Perform Customer and Partner service tasks and support this team
  • Work within other teams and on various projects where required

Knowledge, Skills & Experience

Previous experience in a similar role is desirable, but not essential as training will be given. We require the candidate to have good organisational skills along with strong verbal and written skills. The candidate must also be confident on the telephone and must be competent in Microsoft Excel and Outlook.

Working Location & Environment

No special requirements. The Individual will be based at Zest4 offices at 50 Alderley Road, Wilmslow, Cheshire, SK9 1NY, and will be required to work normal office hours 09.00am – 17.30pm Monday – Friday. Some out of hours work may be required occasionally.

About Zest4

Founded in 2013 by a team of experienced telecommunications professionals, Zest4 have rapidly grown to become one of the UK’s leading providers of Unified Communications solutions.

Through our strategic partnerships with industry leading communications providers such as O2 (Zest4 are an O2 Joined-Up Communications Wholesale Partner), Vodafone, Gamma and Telefonica M2M, we offer flexible, bespoke communications solutions and access to great commercial deals.

Based in Manchester, the company operates through traditional mobile dealers and channel partners, building on our vast experience of the mobile billing arena. The team have expanded the product set whilst maintaining the same ethos of service being the core of their offer.

How to Apply for this Position

Please submit your CV and covering letter to Nicola Bryan at nicola.bryan@zest4.com.